1. Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from ROSALLA.com you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
2. Q: How long does it take for me to get a refund?
A: Please wait for one to two weeks to receive the refund, because we refund through a payment platform to the bank, and then the bank can refund you.
2. Payment information
1. Q: What forms of payment do you accept?
A: ROSALLA.com currently accepts iDEAL, Paypal, Checkout, Visa, MasterCard and American Express for all orders.
2. Q: Is it safe to use my credit card on your site?
A: Yes! ROSALLA.com understands that the safety of your personal information is extremely important to you. We use a wide range of electronic and physical security measures and devices to protect your personal data and creditcard information from unauthorized access.
3. Across the Board
1. Q: Do you do back-orders?
A: No, we do not do back orders. If an item is out of stock the Newcool Limited Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be canceled unless a replacement item is requested.
2. Q: Do you have a catalog?
A: No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular clothing or style of clothing that you are interested in, please feel free to contact us and we will be happy to help you locate it.
3. Q: Do you offer Live Chat support?
A: Yes we do! To get in contact with one of our live chat specialists. You can send us an email, you can also contact us on Facebook.
1. Q: I want to know where my parcel is, and how can I do it?
A: We will send you an e-mail before you can send you in the mail to see your order and your logistics tracking number, you can use the logistics tracking number to check your logistics information.
2. Q: How do I know it is safe to shop with you?
A: ROSALLA.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it.
3. Q: When placing an order I got an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that ROSALLA.com currently accepts iDEAL, Visa, MasterCard, Paypal, and American Express for credit card payment.